阿尔维斯集团(中国)


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Service driven value enhancement

Protection of customer operations by the Alves group as the highest purpose. The group has been established, we always adhering to the "personal, intimate, whole life cycle, the whole value chain" premium service concept, to provide you with free service to customer service lifecycle from pre-sales, value-added services will be integrated into any one of the links is closely related with every customer.
          PRE-SALE SERVICE

400 Customer Service Centers、Private Customized Construction Solutions

400 Customer Service Centers.

Our 400 customer service centers are divided into information communication centers, centers to improve customer satisfaction, customer behavior analysis centers, and product marketing centers, which provide you with professional services including service center information, price consultations, technical support, product complaints, repairs and spare parts inquiries, and sales support.

Private Customized Construction Solutions.We have the software and hardware resources as well as the years of construction experience needed to provide you with efficient and highly customized construction solutions.


          DURING-SALES SERVICE

Consultative Sales、One-stop Financial Services、Butler Transportation

Consultative Sales.The demand for differentiated construction is always there, and we spare no effort in helping you to select the right equipment and realize the optimal value of the equipment you purchase.

One-stop Financial Services.Based on a deep understanding of heat exchanger products and customer needs, we work with major financial institutions to provide your business with the best financing solutions.

Butler Transportation.In order to meet your every need, we provide a professional transportation delivery service and a training service for initial installation with every piece of heat exchanger .

          AFTER-SALES SERVICE

365×24 Year-round Service.Globally, we have more than 5000 service engineers and 1500 dedicated service vehicles. We are committed to year-round 24-hour service even during holidays, in line with our policy of always providing "a response within 15 minutes and job completion within 24 hours."

Smart Butler Service.We have established a perfect GPS Global Service Center, and we can provide you with a proactive smart butler system through an Internet of Things platform.

VIP Customer Club.We have a "customer-expert-factory-construction" four-way cooperation and exchange platform, with a sound management system and work flow.

Spare Parts When You Need Them.We have thousands of spare parts centers across five continents that stock almost 1 billion specialist spare parts. We promise that spare parts will be delivered within 72 hours.




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